# Managed hosting and support schedule

Newton & Carter LLC — published proposal template, November 9, 2026.

This template records proposed scope. Selected terms become effective through the signed service schedule after provider coverage and named responsibilities are confirmed.

## Scope and ownership

- Identify the application, domains, environments, CMS, APIs, integrations and video services.
- Name the hosting platform and plan, account/billing owner, data and backup locations, release authority and security responsibilities.
- For WordPress, WP Engine is a managed platform option. Confirm the selected service's audit/report scope, period, region and contractual commitments; provider controls and application acceptance have separate records.
- Name the customer service owner, Newton & Carter escalation owner, provider contacts and the on-call team assigned to the contracted coverage.

## Proposed care targets

| Measure | Proposed target | Contract definition required |
| --- | --- | --- |
| Availability | 99.95% monthly | Independent monitor, measurement period, exclusions and credits |
| Critical acknowledgement | 15 minutes under contracted 24/7 critical coverage | Human acknowledgement, severity, contacts and escalation |
| Major acknowledgement | 1 business hour | Business hours and client time zone |
| Routine acknowledgement | 1 business day | Queue, priority and change approval |
| Critical restoration | 4-hour target | Recovery steps, dependencies and restoration test |
| Critical communication | Within 30 minutes after confirmation; at least hourly thereafter | Channels, owner and update content |
| Recovery time / recovery point | 4 hours / 24 hours | Data sets, backup frequency, separate recovery location and tested plan |
| Ordinary maintenance notice | 72 hours | Window, time zone, emergency changes and exclusions |

Response is acknowledgement; it is not restoration. Buyer-specific downtime caps and urgent communications requirements need their own accepted recovery design. Service credits, exclusions and fees are set in the signed schedule, not inferred from this template.

## Acceptance evidence

Record the current backup, a successful restore, monitoring/alert tests, escalation exercise, access review, rollback, operational documentation and the receiving operator's acceptance. Set recurring restore/failover review dates and retest after material infrastructure changes.

## Video and content operations

Name media storage/CDN or streaming provider, regions, ownership, access controls, retention, encoding and delivery budgets. Include caption, transcript and description acceptance, keyboard player checks, poster/reduced-motion behavior and language review where required.

## Commercial schedule

Separate the fixed implementation price, optional care, hosting, licenses, usage charges and other third-party services. State the term, change-control process, exit/export, ownership transfer and any multi-year total cost. Client references, insurance limits, contract vehicles and provider agreements are confirmed from their actual records.